• GDPR
    GDPR

    Dear customers and partners,

    We would like to inform you that dWare has aligned its business with the requirements with the requirements of the General Data Protection Regulation (GDPR).As data controller we have always taken good care of the personal information submitted by our customers. Back in 2014, dWare has obtained a certificate under ISO 27001:2013, international information security standard that sets number of high requirements related not only to personal data protection but also to information security management systems in general. This proves once again that the security of information assets, both ours and those of our customers, has long been a priority in dWare’s policies.

    We inform each and every one of you that according to said Regulation as data subjects you have the right to information, rectification, erasure, and restriction of the processing or transfer of your personal information, as well as the right to file a complaint with the Commission for personal data protection (Professor Tsvetan Lazarov Blvd, 1592 Sofia, or kzld@cpdp.bg).

    Information about the complete data protection policy of dWare may be found in the Documents section.

    New versions of dWare’s products are coming soon! You can contact us:

    By e-mail to office@dware.bg or by calling +359 2 946 1540

    Data Protection Officer ozld@dware.bg or +359 2 943 4042

     

    Please, note that the information published cannot be considered or used as an official interpretation of the Regulation!

     


  • Support
    Support

    The support of dWare’s products ensures they work and creates the feeling of security and seamless operation in users. dWare provides software support taking into consideration the amendments made from time to time to the legislation.

     

    The company provides the following services:

    • implementation
    • system assistance at the office or at customer’s premises
    • subscription support
    • training
    • emergency telephone number 24 hours/day, 7 days a week:

    - petrol stations: +359 88 762 9390

  • Training
    Training

    dWare’s training centre is located inside the company’s office at 11, Panayot Volov Street in Sofia. There are two training rooms of 12 work places each, as well as two rooms for individual training for up to 4 people each. The training rooms are equipped with modern computers and all the auxiliary equipment required for high quality efficient training.

    Training is provided:

    • At times of customer’s convenience;
    • According to standard plans or custom plans taking into consideration the specific activities of the customer and the trainees’ qualification levels;
    • By highly qualified trainers;
    • In accordance to approved methods and in uniform style;
    • Trainees who pass the examinations at the end of the training receive certificates for work using dWare's systems on which they were trained.
  • Konto on-line support

    Documents

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